General Information and How You Can Best Utilize Our Services
Overview:
Dallas Concierge is a full service concierge. We just aren’t located in your lobby.
How to contact:
Dallas Concierge is available via email doris@ dallasconcierge.com or toll free telephone 877-222-3307 Monday through Friday from 8:30 AM – 5:00 PM.
The Concierge office is closed Saturday and Sunday.
Services offered:
Check our newsletter or go to our blog to keep updated on services and tickets available to you. If you do not see something listed, it does not mean we cannot help you. Don’t see it…call us!
The monthly newsletter:
We publish a monthly newsletter. The newsletter is also placed on our website at the first of each month. Your property will also have a copy of the newsletter in print or digital format for information.
Cost:
You just pay the cost of the tickets. Your property manager is providing this service to you as a special amenity for being a tenant.
Discounts:
All discounts that we are able to negotiate are passed along directly to you.
Service Charges:
We have negotiated to pay little or no service charges. For example, if you ordered through Ticketmaster, you pay a service charge. Order through us and there might be a reduced service charge or no service charge at all.
Payments:
We accept credit cards. If you use a credit card for certain tickets we have on hand in our office (i.e. movie tickets, Perot Museum or Arboretum) there may be an additional fee or a minimum order. We will let you know if applicable when you place your order.
Credit cards:
If your credit card is needed we like to get the information from you on the phone or via fax. Also, we do not keep your credit card information on file.
Questions:
Feel free to contact us at any time with questions about what is going on in DFW. Let us know how we can serve you better. Just call 877-222-3307 or email doris@dallasconcierge.com.
Last Minute Specials:
After the newsletter is published we often get some last minute specials. Please check our blog for these updates. Or sign up for our newsletter so you don’t miss anything
How To Place Your Order
Buying tickets to local entertainment/tourist attractions (i.e Six Flags, Zoo, Movie Tickets, etc…):
Online access is available 24/7 via a password for the attractions page. Tenant has access to buy, purchase & print tickets directly. You will receive e-tickets in your email.
If it is tickets that we have on hand like: Perot Museum, Arboretum, or Cinemark please call our toll free number to place the order and pay.
Hard tickets that we have on hand (i.e. Perot Museum), will be mailed to you.
Tickets for Concerts, Stage Shows, Sporting Events, Children’s Theatre, Dallas Summer Musicals etc..
Contact us with the name and date of the event. At some of the venues (i.e. sporting events) we can get you specific seat locations before you place your order. At other venues (i.e. Stage Shows) we are only able to get you the section location and the venue will get you the best available in that particular section.
We will need your credit card information to place your order. The venue will charge your card directly. Tickets are usually sent to our office and we deliver them to you. However, if there is not enough time tickets can be held at Will Call. Please be ready to present your ID and the credit card that was charged when you pick up Will Call tickets.